FAQs

What is in the Mocha Maven Box?

Each seasonal Mocha Maven Box is a thoughtfully curated collection of products hand-picked for Black women.  Each box will contain at least 6 items that will vary from box to box, so you will never receive the same types of items twice. Boxes will feature items ranging from beauty, bath, and hair products, home and office décor, jewelry, fashion accessories, and other lifestyle items that fit the theme of that seasons box. Mocha Maven boxes will also introduce great Black-owned brands that you’re sure to love!

Why is the Mocha Maven Box $75?

Mocha Maven wanted to bring you great full-sized beauty and lifestyle items you are sure to love!  That’s why we send one larger quarterly box instead of 3 smaller monthly boxes.  Unlike other subscription boxes, you won’t be receiving different versions of the same small items each month (no samples!), but rather a larger curated experience. All of this for less than $25/month with the founders discount!

Is Mocha Maven Black-Owned?

Yes, Mocha Maven is proud to be a Black and woman owned small business!

How does the Mocha Maven subscription box work?

The Mocha Maven Box is shipped four times per year. Your card is charged on the first day of each shipping month. There are no contracts or fees. You are free to cancel your seasonal subscription box any time after your first box has been shipped.

There is also a prepaid annual subscription option. You can save $20 by purchasing a full year membership instead of being charged season by season.

Which non-profit organizations will Mocha Maven donate profits to?

Mocha Maven will announce the non-profit organization that we will be donating to prior to the release of each box on our social media so make sure to follow us! We will also include an insert in each box with more information about the organization that will be benefitting from that season’s box!

Do I customize the contents of my boxes?

Sometimes there may be opportunities to select item variations where you can select your preferred color, size or item.  If variations are available you will be prompted to make your selections via e-mail. So, please add us to your address book to avoid missing these emails.

When will my card be charged?

Your card is charged up front when you join. This pays for your first box. The subsequent recharge dates for future boxes are as follows:

Spring: March 1

Summer: June 1

Fall: September 1

Winter: December 1

Seasonal Mocha Maven Subscriptions are charged on the date you sign up, then automatically on the standard seasonal rebill cycle date (each, a “Subscription”) unless cancelled by you.

The Annual Mocha Maven Box Membership is charged on the date you sign up, then will renew at the annual price on the standard rebill cycle date corresponding with the renewal season of your subscription until cancelled by you.

When does the box for each season ship?

Summer 2018

 Order by Date Mail Date
June 1 June 15
June 2 - June 8 June 22
June 9 - June 15 June 29
June 16 - June 22 July 6
June 23 - June 29 July 13
June 30 - July 6 July 20
July 7 - July 13 July 27
July 14 - July 20 August 3
July 21 - July 27 August 10
July 28 - August 3 August 17
August 4 - August 10 August 24
August 11 - August 17 August 31

 

Fall

 Order by Date Mail Date
August 18 - August 24 September 21
August 25 - August 31 September 21
September 1 - September 7 September 21
September 8 - September 14 September 28
September 15 - September 21 October 5
September 22 - September 28 October 12
September 29 - October 5 October 19
October 6 - October 12 October 26
October 13 - October 19 November 2
October 20 - October 26 November 9
October 27 - November 2 November 16
November 3 - November 9 November 23
November 10 - November 16 November 30
November 17 - November 23 December 7
November 24 - November 30 December 7

 

Winter

 Order by Date Mail Date
December 1 - December 7 December 14
December 8 - December 14 December 21
December 15 - December 21 December 28
December 22 - December 28 January 4
December 29 - January 4 January 11
January 5 - January 11 January 18
January 12 - January 18 January 25
January 19 - January 25 February 1
January 26 - February 1 February 8
February 2 - February 8 February 15
February 9 - February 15 February 22
February 16 - February 22 March 1
February 23 - February 28 March 1

 

Spring: March 21

 Order by Date Mail Date
March 1 - March 8 March 15
March 9 - March 15 March 22
March 16 - March 22 March 29
March 23 - March 29 April 5
March 30 - April 5 April 12
April 6 - April 12 April 19
April 13 - April 19 April 26
April 20 - April 26 May 3
April 27 - May 3 May 10
May 4 - May 10 May 17
May 11 - May 17 May 24
May 18 - May 24 May 31
May 25 - May 31 May 31

 

*If the projected shipment date is a holiday or weekend, the box will ship on the following business day.

How do you ship boxes each quarter?

Mocha Maven Boxes are shipped by USPS. Once your order is shipped you will receive a shipping confirmation with a tracking number. Please note your box will be delivered without signature confirmation. It is the customer’s responsibility to ensure their box can be delivered and left unattended without signing for it upon delivery. Mocha Maven is not liable for boxes stolen or lost in transit.

How much does shipping cost?

Mocha Maven is proud to offer FREE shipping to all of our subscription box customers.

What countries do you ship to?

At this time, we can only ship to the United States, but we are working to be able include other countries in future. Send us an email (mochamavenbox@gmail.com) and let us know what country you would like us to start shipping to!

How do I track my shipment?

As soon as we ship your Mocha Maven Box, you will receive an email with the tracking number. Check your spam filters to make sure you don’t miss your email notification. The Mocha Maven Box can take up to 14 business days to reach your door.


It says my Mocha Maven Box has been delivered but I have not received it. What now?

In the case that your Mocha Maven Box does not arrive, please email us at mochamavenbox@gmail.com within 2 weeks of receiving your tracking information, and let us investigate for you! Any re-issued boxes are granted at the sole discretion of Mocha Maven, and we are not responsible for boxes shipped to incorrect addresses, or lost or stolen in transit.

What payment methods do you accept?

We accept VISA, Mastercard, Discover or American Express credit cards, or debit cards as payment for rebillable subscription orders. Unfortunately, we’re not able to accept checks, money orders, gift cards, or PayPal, or link routing numbers to your account.

Are payments secured?

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

What if any of my items arrived damaged or is the wrong size?

Please email us at mochamavenbox@gmail.com within 7 days of receiving the damaged or incorrect item and include photographs of the damaged products, and we will make it right. Unfortunately, after 7 days from the date your box has been delivered, we will not replace the item.  

My box was returned to you. Will you reship it?

If your Mocha Maven Box is returned back to us, we will issue a refund to you and your box will not be reshipped. Any changes to your mailing address MUST be made prior to rebilling. Whatever address is on file at the time of renewal on the 1st is the address your box will be shipped to. To verify your address or make updates you can contact us at mochamavenbox@gmail.com  and we update your address for you.

What if I don’t like something in my Mocha Maven Box?

Although we cannot accept returns for items in your Mocha Maven box, we absolutely want to hear from you about what you like and don't like. Email us at mochamavenbox@gmail.com and tell us what you didn't love. Your feedback will help us to make improvements, and make our box the best it can be! Items in our boxes also make great gifts!

How do I cancel my subscription?

Subscribers can cancel any time and there are no cancellation fees. In order to cancel your subscription, please contact us at mochamavenbox@gmail.com

All cancellations will apply to future charges. Charges already incurred cannot be refunded. You are welcome to restart your subscription at anytime! 

Can I update my quarterly subscription to an annual subscription?

Yes! We would be happy to upgrade you! Just send us an email at mochamavenbox@gmail.com  to upgrade your subscription. 

Do you accept returns?

All purchases are final sale and nonrefundable, and any box returned by a customer, all or in part, will not be eligible for a refund.

I have a IG/Blog/YouTube Channel and would like to review the Mocha Maven Box.  Can I receive a box to review?

You can email us at mochamavenbox@gmail.com with information about your social media including traffic and subscriber stats (include social media channels) for consideration. Subject: Mocha Maven Box Review Request.


I have a product that I would like considered for inclusion in a future box.  Who do I contact?

You can email us at mochamavenbox@gmail.com with information about your company and product. Subject: Mocha Maven Box Product Submission.

I still have a question. How do I contact you?

If you have any questions or concerns about your order, please contact us at mochamavenbox@gmail.com  and we’ll get back to you as soon as possible.